Dear Valued Clients,
We are writing to inform you of a critical server incident that recently affected our hosting infrastructure.
We sincerely apologize for any inconvenience this may have caused to your business or website operations.
Our datacenter experienced a major server corruption — an extremely rare and unfortunate event that was entirely beyond our control.
The severity of this corruption affected the entire operating system, including live data, storage systems, and backup infrastructure simultaneously.
Our technical team worked around the clock to restore services as quickly as possible.
We understand how important your data is, and we want to be fully transparent about the recovery outcome:
• Accounts successfully restored — Many accounts have been successfully restored to their most recent backup. If your website and data appear normal, no further action is required from your side.
• Accounts restored from older backup — Unfortunately, due to the extent of the corruption affecting our backup systems, some accounts could only be restored using an older backup. If your account falls into this category, you may notice that some recent data, files, or emails are missing.
Our team has fully rebuilt the server infrastructure with enhanced safeguards to prevent a recurrence.
We deeply regret the disruption this has caused. We value your trust and continued support, and we are committed to providing you with a more resilient and reliable service moving forward.
Thank you for your patience and understanding.
Warm regards,
The Support Team
